Cancellation policy
Subscription Cancellation Policy
Second Wind
This policy explains how automatic renewal works for Clarity Daily subscription orders, and how you can cancel at any time.
How Our Subscriptions Work
When you choose a subscription option (Monthly Delivery or 3-Month Delivery) at checkout, you authorize Second Wind to automatically charge your payment method and ship a new order at the frequency and price shown to you before you completed your purchase:
- Monthly Delivery: billed and shipped every 1 month, 15% off the regular price.
- 3-Month Delivery: billed and shipped every 3 months (3 bottles per shipment), 25% off the regular price.
This continues automatically, cycle after cycle, until you cancel. There is no minimum commitment and no cancellation fee.
How to Cancel
You can cancel your subscription at any time, for any reason, using either method below:
- Self-service (fastest): Log in to your Customer Portal to view, skip, pause, or cancel your subscription directly. You can access your Customer Portal from the account link in your order confirmation email, or by visiting our subscription management page.
- By email: Contact us at josedanielinc@gmail.com with your order number and request to cancel. We will confirm your cancellation by email within 1–2 business days.
When Cancellation Takes Effect
To avoid being charged for an upcoming cycle, you must cancel before your next scheduled billing date. You can find your next billing date in your Customer Portal or in your subscription confirmation email.
- If you cancel before the next billing date, no further charges will be made and no further shipments will be sent.
- If you cancel after a charge has already been processed for the upcoming cycle, that order will still be fulfilled and shipped; cancellation will apply starting with the following cycle.
Skipping or Pausing Instead of Cancelling
If you just need a break rather than a full cancellation, you can skip an individual upcoming delivery or pause your subscription for a period of time through your Customer Portal, without losing your subscriber pricing.
Refunds on Cancelled Subscriptions
Cancelling your subscription stops future charges and shipments; it does not automatically refund a charge that has already been processed. Refunds for a specific order follow our standard Refund Policy. If you believe you were charged in error, contact us at josedanielinc@gmail.com and we will review your account.
Price or Plan Changes
If we ever change subscription pricing or plan terms, we will provide notice before the change applies to your next billing cycle. Continuing your subscription after that notice constitutes acceptance of the updated terms; you may always cancel instead.
Contact Us
Second Wind 1160 Montgomery Boulevard, Allen, TX 75013, United States Email: josedanielinc@gmail.com